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Review Management

Build and protect your online reputation with strategic review generation and professional response management

The Problem

Current State:

  • Happy customers complete their service but never leave reviews
  • Staff members forget to request reviews during busy periods
  • Your business only gains 1-2 reviews monthly (or less)
  • Limited reviews hurt your visibility in local search results
  • Competitors with more reviews appear higher in searches and attract your potential customers

Cost Per Month Breakdown:

Lost leads due to weaker search visibility (12 potential customers × $120 average value)$1,440
Staff time manually requesting reviews (6 hours × $18/hour)$108
Total Monthly Cost$1,548

The Solution

Business Impact - With Review Automation:

  • 8-12 new authentic reviews every month
  • 2.5x boost in local search traffic
  • Fully automated - no manual requests needed

Monthly Value Created:

New customers from better search ranking (9 leads × $120)+$1,080
Staff hours saved (6 hours × $18/hour)+$108
Increased conversions from stronger reputation (5 additional leads × $120)+$600
Net Monthly Benefit+$1,788
Annual Value$21,456

How Review Automation Works

1

Automatic Service Detection

When a customer completes their appointment or purchase, the system automatically identifies this through your existing scheduling or payment platform.

2

Strategic Timing

The system waits an optimal period (2-24 hours, customizable for your business) before sending the review request via text and email—maximizing response likelihood.

3

Personal Touch

Customers receive a friendly, customized message thanking them for choosing your business, with a simple one-click link directly to your Google review page.

4

Thoughtful Follow-Up

If no response within 3 days, one polite reminder is automatically sent. If still no response, the system stops to respect the customer's time.

5

Review Tracking

The system continuously monitors new reviews, immediately notifies you of any negative feedback for quick response, and provides analytics on your review growth.

What We Monitor

Google Reviews

The most important platform for local businesses, directly impacting search rankings.

Facebook Reviews

Social proof that influences your community and appears in Facebook search results.

Industry Platforms

Yelp, TripAdvisor, and other industry-specific review sites relevant to your business.